PRIVACY POLICY

INTRODUCTION

  • Leaf Medicine Company (“leafmedicine”, "we," "us," or "our") respects your privacy and is committed to protecting your personal information. We recognize the importance of safeguarding your privacy and maintaining control over how your personal information is collected and used. We understand that providing personal information is an act of trust, and we are dedicated to upholding that trust. Unless you give us your express consent to do otherwise, we will only collect and use your personal information as described in this Privacy Policy.
  • Our Privacy Policy aims to adhere to industry best practices and fully comply with the Privacy Act 1988 and other applicable privacy laws in Australia.
  • Please take the time to read our Terms and Conditions. By agreeing to the Terms and Conditions, you acknowledge that you have read this Privacy Policy and consent to the handling of your personal information as described within. By accessing or using our website (https://www.leafmedicine.com.au) ("Website") and related social media platforms, you further agree to the terms of this Privacy Policy.

COLLECTING INFORMATION ABOUT YOU

  • Our Website facilitates connections between customers and registered doctors/prescribers (who are independent contractors), as well as our network of healthcare professionals who provide specialized care. We act as a payment collection agent for doctors each time a customer transacts on, or via, our Website ("Services"). In the process of delivering these services, we collect both Personal Information and Sensitive Information through our Website.

Types of Information Collected

  • Personal Information: Refers to any information or opinion that identifies, or can reasonably identify, an individual, regardless of its truth or whether it is recorded in a material form.
  • Sensitive Information: Refers to specific types of personal information such as medical details, racial or ethnic origin, political opinions, religious beliefs, sexual orientation, etc.

Personal Information Collected May Include:

  • Contact details: name, address, date of birth, phone numbers, email address.
  • Account details: username and password.
  • Transaction and inquiry details: information related to products/services ordered, inquiries made.
  • Payment and billing information.
  • Website usage data: IP address, device information, browser type, usage data (e.g., pages accessed, links clicked, visit times).
  • Employment-related data: information from job applicants.

Sensitive Information Collected May Include:

  • Medical history and treatment details.
  • Family medical history (if relevant).
  • Current and historical medications or treatments.
  • General health information.
  • Government identifiers (Medicare, pension numbers, etc.).

Use of Cookies

  • Our Website uses cookies and similar technologies to collect data regarding your interaction with our site. Cookies enable us to track user preferences, monitor traffic patterns, and enhance your experience on our Website.
  • We may use this data to:
    • Identify you as a returning user.
    • Analyse trends and improve website functionality.
    • For credit fraud protection and risk reduction.

Opting Out: You can control the use of cookies through your browser settings. However, opting out of cookies may limit the functionality of the Website.

HOW WE COLLECT YOUR INFORMATION

  • We collect your Personal Information in various ways, including:
    • When you use our Services or make transactions on our Website.
    • Through forms, inquiries, or communications with us.
    • From third parties (e.g., doctors or pharmacies).
    • From publicly available sources.
    • In emergencies where consent cannot be obtained.

AUTHORIZED REPRESENTATIVE COLLECTION

  • If Personal Information is collected from your authorized representative (e.g., legal guardian, family member), we will take steps to notify you of this collection.
  • If you provide us with Personal Information about someone else (such as a family member), you must ensure they are aware of this and consent to the use of their information.

PURPOSES OF USE AND DISCLOSURE

  • We use your Personal Information for a variety of purposes, including:
    • Providing Services to you.
    • Responding to queries and offering support.
    • Informing you about our Website, Services, or other relevant updates.
    • Recruitment and employment purposes.
    • Disclosing information to doctors and partner pharmacies to facilitate medical treatment or prescription services.
    • Complying with legal obligations.

Disclosure to Third Parties

  • Your Personal Information may be shared with third-party service providers ("Third Party Providers") such as:
    • Registered doctors, pharmacies, billing and payment processors, couriers, website developers, and legal/accounting professionals.
    • Government authorities or law enforcement as required by law.
  • We take reasonable steps to ensure third parties handle your Personal Information in compliance with relevant Australian privacy laws.

THIRD-PARTY PAYMENT PROCESSORS

  • Payments are processed through third-party providers. We do not store or process credit card information.

MARKETING COMMUNICATIONS

  • With your consent, we may send you marketing communications via email, SMS, or social media. You can opt-out at any time by following the instructions in the communication or contacting us at hello@leafmedicine.com.au.

INTERNATIONAL DISCLOSURES

  • If necessary, we may disclose your information to third-party providers overseas. We will take reasonable steps to ensure your information is protected when transferred internationally.

DATA SECURITY

  • We use various safeguards to protect your Personal Information from unauthorized access, misuse, loss, or disclosure. However, no internet transmission is completely secure, and we cannot guarantee the security of data transmitted to our Website.

DATA BREACHES

  • In case of a data breach that could cause harm, we will notify affected individuals and the Australian Information Commissioner as required under the Notifiable Data Breaches Scheme.

ACCESSING AND UPDATING YOUR INFORMATION

  • You can request access to or update your Personal Information by contacting us at hello@leafmedicine.com.au. Changes will be processed within 10 business days.

COMPLAINTS

  • If you have any concerns about how we handle your information, contact us at hello@leafmedicine.com.au. We will address your complaint promptly and inform you of the steps we are taking. If you are not satisfied with our response, you can file a complaint with the Office of the Australian Information Commissioner.

CHANGES TO THE POLICY

  • We may update this Privacy Policy from time to time. You should review it periodically to stay informed about how we are protecting your personal information.

Contact Us: For any questions or concerns regarding these terms, please email us at hello@leafmedicine.com.au.